ServiceNow Employee Center Pro Specialist

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Titile- ServiceNow Employee Center Pro Specialist

Exp- 3-5yr

Location- Pan India

We are seeking a ServiceNow Employee Center Pro Specialist to design, implement, and optimize the Employee Center Pro portal within the ServiceNow platform. This role will focus on enhancing the employee experience by integrating services across HR, IT, and other business units into a unified, user-friendly portal.

Key Responsibilities

Implementation & Configuration

• Configure and customize the ServiceNow Employee Center Pro portal to align with business needs.
• Develop and enhance workflows, widgets, and UI components for a seamless user experience.
• Ensure integration with HR, ITSM, CSM, and other ServiceNow modules.

User Experience & Design

• Optimize the portal's interface for usability and accessibility.
• Enhance self-service capabilities by implementing knowledge bases, service catalogs, and AI-driven virtual agents.

Integration & Automation

• Connect Employee Center Pro with third-party applications and enterprise systems.
• Automate request fulfillment, approvals, and case management processes.

Stakeholder Collaboration & Support

• Work with HR, IT, and business teams to gather requirements and provide solutions.
• Provide training, documentation, and ongoing support to users and administrators.

Performance Monitoring & Optimization

• Analyze user behavior and feedback to enhance the platform.
• Ensure compliance with security policies and governance frameworks.

Experience

• 3-5 years of experience with ServiceNow, including at least **1-2 years** working with **Employee Center Pro**.
• Hands-on experience in ServiceNow portal development, UI design, and automation.

Technical Skills

• Strong understanding of ServiceNow's Service Portal, Employee Center Pro, and Knowledge Management.
• Experience with **JavaScript, HTML, CSS, AngularJS, and REST APIs**.
• Familiarity with ServiceNow integration methods (MID Server, Integration Hub, web services).

Certifications (Good to Have)

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD) or Employee Center Pro-related certifications.
• Experience with Virtual Agent, AI Search, and Mobile App Configurations in ServiceNow.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.