Desktop Support Analyst

Role

Desktop Support Analyst

Location

Lynn, MA (Onsite)

Desktop Support | Consultant 2 | 3-5 years of experience

Job Description

Beginner knowledge on Active Directory, Group Policy

Hands on experience for Windows, & IoS Corporate Devices

Coordinate with multiple teams for resolving incident and executing change tickets

Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)

Strong troubleshooting skills for Desktop, Laptops & Peripheral devices

Must to Have Skills

3+ years of hands-on experience, managing below technologies

Microsoft Desktop Family Operating System (Win 7/10)

Beginner knowledge on Active Directory, Group Policy

• Active Directory & GPO

Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections

Good to Have Skills

Very good verbal and written English communication and presentation skills

Effective time management, team handling and organizational skills

Client interaction and escalation management"""