Production Support Engineer / Application Support Analyst

Production Support Engineer / Application Support Analyst

Location

Jersey City, NJ (Onsite)

Duration

12 Months

Experience

8+ Years

Job Summary

We are seeking an experienced Production Support Engineer / Application Support Analyst to support critical enterprise applications and operational dashboards. The role focuses on application health monitoring, incident triage, troubleshooting, batch processing, and coordination with technical and business teams to ensure system stability and availability.

The ideal candidate will have hands-on experience supporting production environments, analyzing application logs, troubleshooting database issues, and managing incidents in a fast-paced environment.

Key Responsibilities

• Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
• Monitor system performance and availability, identify anomalies, and initiate investigation and remediation.
• Own incident triage, assess business impact, prioritize issues, and escalate when necessary.
• Troubleshoot application issues using logs, SQL queries, debugging, and root cause analysis.
• Monitor batch processing, job scheduling, failures, reruns, reconciliation, and job dependencies.
• Collaborate with development, infrastructure, database, upstream/downstream application teams, and business stakeholders.
• Analyze Java application errors, stack traces, and production logs.
• Troubleshoot SOAP web services, including request/response issues and common failure scenarios.
• Create and maintain runbooks, standard operating procedures (SOPs), and knowledge articles.
• Participate in post-incident reviews and document root causes, corrective actions, and preventive measures.
• Support change management, release activities, and continuous improvement of monitoring and support processes.
• Provide timely incident updates and maintain clear communication with stakeholders.

Required Qualifications

• 8+ years of experience in production support, application support, or enterprise operational support.
• Working knowledge of Java and application-level debugging.
• Strong SQL / PL/SQL skills for database queries, data troubleshooting, and validation.
• Experience with debugging, log analysis, and production issue investigation.
• Understanding of SOAP web services and request/response patterns.
• Experience monitoring batch jobs, diagnosing failures, and understanding job dependencies.
• Strong incident management, prioritization, and ownership skills.
• Experience with service health monitoring, operational dashboards, and application availability checks.
• Ability to perform structured troubleshooting and root cause analysis (RCA).
• Excellent communication, analytical, and problem-solving skills.
• Ability to work under pressure and manage multiple concurrent issues.

Preferred Qualifications

• Experience supporting applications with strict uptime and availability requirements.
• Familiarity with monitoring and alerting tools, dashboards, health checks, and operational metrics.
• Experience with RCA methodologies and post-incident documentation.
• Knowledge of change management and release support.
• Experience creating and maintaining runbooks, SOPs, and knowledge articles.
• Ability to coordinate effectively across multiple technical teams and business partners.

Must-Have Skills

• Production / Application Support
• Java
• SQL / PL/SQL
• Debugging and Log Analysis
• Incident Management
• Batch Job Monitoring
• Root Cause Analysis (RCA)
• Service Health Monitoring
• Dashboard Monitoring

Good-to-Have Skills

• SOAP Web Services
• Change and Release Management
• Monitoring Tools
• Runbooks / SOP Documentation
• Post-Incident Reviews

Top 3 Technical Skills

• Spring Boot
• Apache Kafka
• Microservices Architecture and AWS