Client Print Application Software Support Specialist

JOB DETAIL

Job Title

Client Print Application Software Support Specialist

Job Location

Bloomington, Illinois (Remote)

Job Duration

6+ Months Contract

Employment Type

W-2 Only

Job Description

Role Summary

The Client Print Application Software Support Specialist is responsible for supporting, maintaining, and enhancing the Client Print Infrastructure, excluding Mainframe print. This role provides technical ownership for print-related server and client software, output management platforms, print workflows, printer drivers, firmware, monitoring, troubleshooting, upgrades, and vendor coordination. The position requires strong infrastructure support experience, hands-on knowledge of Linux and Windows server environments, and the ability to work across application, infrastructure, business, and vendor teams to ensure stable and reliable print services.

Key Responsibilities

• Proactively support the Client Print Infrastructure, including print-related application software, servers, support servers, and related management platforms.
• Design, maintain, and support Client Print Infrastructure across Linux and Windows server environments.
• Administer and support Linux-based print applications including VPSX output management, Intelligent Document Bundling, and LRS Transforms.
• Administer and support Windows-based print application platforms including Web JetAdmin, Client Security Manager, PageCenterX, Innovate Audit & Reporting, MFPsecure, PMA2, PDDT, and Gateway services.
• Implement, maintain, upgrade, and troubleshoot server-side print software and application server software.
• Implement, maintain, and support client-side print software including PDM, PPM, VPSX Windows Client/Impress, LRSDMON, and SwiftView.
• Coordinate, manage, troubleshoot, and implement application software upgrades, patches, and maintenance activities in alignment with change management processes.
• Monitor server health, application performance, print workflows, and infrastructure availability; diagnose and resolve incidents across output management and application server environments.
• Create, enhance, maintain, and troubleshoot print-related workflows, including Bash scripts, queue filter processes, IDB processes, UDP workflows, ECS workflows, and audit-related workflows such as McExam.
• Perform Server Type Owner responsibilities, including ownership documentation, configuration management, liaison activities with business partners, Linux OS patch coordination, Windows monthly maintenance coordination, and implementation of required issuance packages/task sequences.
• Manage printer drivers, printer firmware, printer fleet activities, and print management software across the supported environment.
• Create, maintain, and validate technical recovery plans for the Client Print Infrastructure.
• Work directly with application vendors, printer vendors, internal engineering teams, business partners, and support teams to resolve issues and deliver infrastructure improvements.
• Maintain accurate documentation, knowledge articles, operational procedures, recovery steps, and support handover materials.

Required Skills and Experience

• Strong experience in infrastructure application support, print infrastructure support, or enterprise print management environments.
• Hands-on experience supporting Windows Server and Linux Server environments.
• Working knowledge of output management and print management tools such as VPSX, LRS, IDB, Web JetAdmin, Client Security Manager, PageCenterX, MFPsecure, Gateway, PDM, PPM, and related tools.
• Experience with application software installation, configuration, patching, upgrades, incident resolution, and operational maintenance.
• Ability to troubleshoot server, application, workflow, driver, firmware, and print queue issues across distributed environments.
• Knowledge of scripting, preferably Bash and PowerShell, for automation, workflow support, and operational troubleshooting.
• Understanding of ITSM processes including incident management, change management, problem management, service request fulfillment, and knowledge management.
• Ability to coordinate with multiple technical teams including Windows, Linux, network, firewall, load balancing, SQL, application, endpoint, and vendor teams.
• Strong documentation, communication, analytical, and problem-solving skills.
• Ability to work in a production support environment with attention to stability, compliance, security, and service continuity.

Education and Certifications

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field; equivalent professional experience may be considered.
• Preferred certifications include ITIL Foundation, Microsoft Windows Server, Linux administration, Azure fundamentals, or relevant infrastructure/print management certifications.

Working Expectations

• Provide production support for enterprise print services and participate in troubleshooting, maintenance, upgrade, and recovery activities as required.
• Follow approved operational, security, change, and compliance processes while performing all support and implementation activities.
• Collaborate effectively with client stakeholders, internal service teams, engineering teams, and third-party vendors.
• Support planned maintenance windows, release activities, and priority incidents when required .
• Maintain clear status updates, technical documentation, and operational records to support service continuity and knowledge transfer.

Important note

The candidate should have a 7+ experience and US citizen or Green card holder. Please share your updated resume on my email : akriti.soni@applabsystems.com