Technical Support Specialist II- Oracle Support Cloud

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description

Helps to ensure stable and well performing Oracle Cloud Infrastructure services that meet business demand.

Role accountabilities

Collaboration

• Proactively engages with Key Business Users to receive feedback, gauge satisfaction with system, integrations, and address issues or concerns.​
• Collaborate with Global System Integrations leads and project teams to ensure the availability, reliability, and performance of Oracle database & Middleware systems. ​
• Collaborate with GEA Team to deliver efficient and well-run processes.​

System specialist

• Supports & maintain various front-end web applications and back-end processes according to SLAs.​
• Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps​
• Understand basics of authentication requirements, checking logs, pulling details from Users, and diagnosing causality of issues. ​
• Valuable skills: OCI, Oracle APEX, SQL/PLSQL, ORDS API, IAM domains​
• Investigate, prioritize, and respond to incidents, service requests, and production support tickets in accordance with established service level agreements (SLAs).​
• Collaborate with team on detailed Root Cause Analysis (RCA) for recurring incidents and problem tickets.​
• Actively participate in KT sessions and cross-training to eliminate single points of failure, strengthen team resiliency, and build broader support capabilities across the organization.​
• Identify, recommend, and implement automation and process improvement opportunities that enhance operational efficiency, service quality, monitoring capabilities, and overall support effectiveness.​

Key shared accountabilities

• Maintain stable and reliable enterprise solution services.
• Ensure compliance with security, privacy, and change management policies.
• Support release management and CAB processes.
• Share inputs for Automation & process optimization.
• Foster knowledge sharing and team development.

Qualifications & Experience

• Minimum of 3–5 years' experience supporting infrastructure, at least 2 of which with Oracle Cloud Application services and relevant technologies such as APEX, SQL/PLSQL, Database.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose issues across multiple systems and technologies.
• Experience working in a global, multi-vendor, and cross-functional support environment with strong customer service and stakeholder engagement skill.

Skills

Primary

• Oracle and Microsoft Databases
• Oracle APEX
• SQL/PLSQL
• Including ORDS
• OCI

Secondary

• Python
• Oracle Fusion
• Bash scripting
• Kubernetes
• Azure IIS
• SQL Server
• SSIS
• SSRS
• Powershell

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

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