Tech Specialist - Jr - Normal

Description

NCDOT is looking to hire a Technical Specialist that will serve as a service owner for Citrix XenMobile and Microsoft Office.

This position is needed to develop, design, and administrate specific technology systems for DOT’s Mobile Device Management and Microsoft Office. This position will serve as a service owner of the Microsoft Office products suite that DOT uses and for Citrix XenMobile as DOT’s MDM solution. Their MS Office duties will include keeping informed of what features and changes are coming to the Office suite, leading version upgrade deployments, troubleshooting install issues, maintaining Office group policies, and being a consultation resource for support techs. Their XenMobile duties will include building and maintaining DOT’s Citrix XenMobile environments, managing the 1000+ devices that use this system, and serving as the point of contact for issues regarding the system. The goal is to eventually convert this position to a permanent state employee since this will be an ongoing support need.

skills required

Experience developing, designing, and administrating Citrix XenMobile and managing the devices that utilize it.

Experience with migrating to Microsoft Office 365, creating and managing Office 365 builds and policies, troubleshooting Office 365 software issues.

Consultancy Skills. Ability to provide expertise and consultation to management representatives on a regular basis.

Planning and Organizing. Ability to plan task timelines and use of resources.

Ability to manage projects that have high impact changes to operating and peripheral systems or the implementation of emerging technologies.

Technical Knowledge. Ability to apply new releases of operating systems and associated software.

Technical Solution Development. Ability to demonstrate thorough knowledge of technologies and systems in place and to support those technologies.

Technical Support. Ability to provide technical consultation on projects.

Customer Services. Promotes positive customer relationships and mentors others to ensure customer satisfaction.

Effective Communication. Interprets and communicates information, ideas, and instructions. Persuades and negotiates to build cooperation and consensus

Organizational Awareness. Demonstrates in-depth knowledge of Department and relationships (formal and informal).

Teamwork. Assesses skills within a team and works to build on individual strengths within the team and leads multiple team efforts.

Experience with some or all of the following products: Microsoft Deployment Toolkit, AdminStudio, AppSense, SCCM.

local only NC

All your information will be kept confidential according to EEO guidelines.