Chargeback Analyst

The role requires chargeback reconciliation of wholesaler/distributor claims for chargeback payments.

Chargeback data claim analysis and error resolution for those transactions that fail validation checks.

Issuance of accurate and timely payments processed within strict timelines for our trading partners in accordance to compliance, audit controls and policies.

Chargeback payments impact trading partner performance agreements, customer rebates, government pricing calculations and overall team performance.

JOB FUNCTIONS

Reconcile on a daily basis all chargeback system and manual edit errors resulting from wholesaler/distributor claims that fail system validation checks.

Analyze original, resubmission, deductions claims and resolve pending errors in order to issue accurate and timely payments to the customer according to established client policies and procedures and departmental metrics, which adhere to the client Distribution Performance Support Agreement.

Act as a liaison between Trading Partners, Contract Operations, Sales Force and Contract Management & Operations regarding all contract, membership, and chargeback related issues.

Initiate contract membership inquiries to resolve outstanding chargeback variances.

Complete monitoring and compliance requirements

Internal/external audit readiness

Initiate and participate wholesaler/distributor calls to address outstanding issues

Chargeback / sales/ duplicate quarterly monitoring activities

Scorecard and error analysis

Correction History Reports assessing Chargeback Analyst accuracy

Standard Operating Procedure (SOP) review

Chargeback adjustments

Support Chargeback Operations Department with miscellaneous tasks/projects, including partnering with client wholesalers/distributors and stakeholders to identify opportunities for process improvements. Identify and recommend methodologies to streamline or increase efficiency of overall chargeback reconciliation process.

Basic Requirements

• Ability to plan and manage multiple priorities with accuracy to meet strict deadlines
• Ability to work independently, evaluate data and form valid conclusions required
• Strong customer orientation, excellent customer service and interpersonal skills required
• Strong verbal and written communication skills required
• Ability to work independently, well with others and resolve issues quickly with minimum supervision required
• Familiarity with contracting policies, managed care, group purchasing organizations and wholesaler operations preferred
• Bachelor’s degree in business, accounting, finance, information system or equivalent preferred or 1-3 years relevant business experience.
• Relevant contract/chargeback experience preferred.
• Knowledge of Microsoft Access, Excel and Word.