IND_Engineer

Job Description: Observability Contractor

About the Role

Join our Observability team to ensure the reliability and performance of the infrastructure

powering our global gaming experiences. In this role, you will own the lifecycle of our

monitoring, logging, and telemetry initiatives, working with high autonomy to scale our

observability stack.

You will partner with engineering teams to tackle challenges ranging from Kubernetes

deployments to deep-dive infrastructure troubleshooting, directly improving how we detect and

resolve incidents at scale. If you have a deep technical background in the Grafana stack and

are passionate about transforming complex system data into actionable insights for engineers,

we want to hear from you.

Key Responsibilities

Strategy & Architecture

Architect and Evolve

Design and deploy comprehensive observability solutions that

provide deep visibility into our global infrastructure.

Scale the Stack

Drive scalability and performance of our core services, ensuring it

scales with our traffic growth.

Operational Excellence

Drive Reliability

Optimize the performance of containerized workloads in Kubernetes,

proactively identifying bottlenecks before they impact the player experience.

Lead Incident Resolution

Serve as a technical authority during incident response,

driving faster root-cause analysis (RCA) and post-mortem improvements.

Reduce Toil

Identify and automate repetitive operational workflows to reduce manual

effort and system noise for the broader engineering team.

Consultation & Partnership

Champion Observability Culture

Act as an internal consultant for development teams,

guiding them on best practices for application instrumentation and effective alerting

strategies.

Required Skills & Qualifications

Observability Expertise

Deep experience with the Grafana stack (Prometheus, Loki, Grafana)

and modern observability agents (OTeL, Alloy).

Container Orchestration

Strong, hands-on experience managing and troubleshooting

containerized workloads in production-grade Kubernetes environments.

Automation & Scripting

Proficiency in writing automation scripts (Golang preferred) to

reduce operational toil and manage infrastructure.

Cloud & Networking

Working knowledge of AWS cloud-native architectures, Linux/CLI

environments, and core networking protocols (TCP/IP, DNS, Load Balancing).

Collaboration & Documentation

Proven ability to document complex system architectures

and communicate effectively with cross-functional engineering teams during incident

response.

Core competencies

• Ability to advocate for observability best practices and influence development teams to

adopt instrumentation standards, even without direct reporting lines.

• A ‘root-cause detective’ mindset - someone who naturally questions system behaviours

and persists until the underlying issue is understood, rather than just treating symptoms.

• ability to communicate complex technical data or incident impacts to both engineering

peers and non-technical stakeholders clearly and concisely.

• Proven ability to thrive in ambiguous environments, quickly auditing complex systems,

and delivering results with minimal oversight or hand-holding.

Preferred Skills

Observability/Monitoring

Experience with monitoring/observability agents and tools

(Prometheus, Promtail, Grafana Alloy, OTeL, etc)

Scripting

Experience writing automation with a strong preference for Golang.

Infrastructure as Code (IaC)

Familiarity with Terraform to manage and provision

infrastructure.

Configuration Management

Ideal candidates will have working knowledge of Chef

cookbooks for configuration automation