Desktop Engineer – EUC, Intune, SCCM & Virtual Desktop

Desktop Engineer – EUC, Intune, SCCM & Virtual Desktop

Required Skills & Experience

Core Desktop Technologies

• 8+ years of End User Computing (EUC) and Desktop Support experience.

Strong expertise supporting

• Windows 10/11
• macOS
• Microsoft 365
• Endpoint Computing Technologies
• Virtual Desktop Infrastructure (VDI)

Endpoint Management

• Microsoft Intune
• Microsoft Endpoint Manager
• SCCM/MECM
• Active Directory
• Entra ID (Azure AD)
• Group Policy Administration

Virtual Desktop Technologies

• Azure Virtual Desktop (AVD)
• Citrix Virtual Apps & Desktops
• VMware Horizon
• Remote Desktop Services

Application Support

• Microsoft Office 365
• Outlook
• Teams
• VPN Clients
• Enterprise Business Applications
• Browser and Plugin Support

Infrastructure Knowledge

• Wi-Fi Connectivity
• LAN/WAN Fundamentals
• DNS and DHCP Basics
• Printing Services
• Authentication and Access Management
• Endpoint Security Controls

IT Service Management

• Incident Management
• Problem Management
• Request Fulfillment
• Knowledge Management
• Service Transition Support
• Change Management

Tools

• ServiceNow
• JIRA
• Microsoft Intune
• SCCM/MECM
• Active Directory
• PowerShell
• Microsoft 365 Admin Tools

Preferred Qualifications

• Experience supporting Banking and Financial Services environments.
• Expertise in large-scale desktop migrations and device refresh programs.
• Microsoft Modern Desktop Administrator certification.
• ITIL Foundation certification.
• Experience supporting global enterprise user communities.
• Knowledge of endpoint security and compliance requirements.