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IT Service management - Servicenow, Incident, SharePoint and Teams

Astra-North Infoteck · Montreal, Quebec, Canada · Hybrid

About Astra-North Infoteck

313 open jobs

Weak hiring record · median 82 days open

7272

Hiring signal

Open

Still listed on the employer's own board · How we score

All reasons
  • Open 59 days
  • 61% of this employer's openings are over 60 days old

In its favour

  • Still listed on the employer's own board

Did you apply?

IT Service management - Servicenow, Incident, SharePoint and Teams at Astra-North Infoteck. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

IT Service management - Servicenow, Incident, SharePoint and Teams

Hybrid

3 days a week in office

Location

Montreal

Job Description

  • Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.
  • Experience working with ServiceNow or comparable enterprise ITSM platform.
  • Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
  • Experience developing dashboards, KPIs, reports and management-level operational highlights.
  • Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
  • Strong project coordination, organizational and stakeholder management capabilities.
  • Ability to work effectively across technical risk, control, audit and business teams.
  • Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
  • Ability to manage competing priorities and drive initiatives across multiple teams.
  • Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Skills

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