Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK

Role

Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK

Toronto, ON - Hybrid (4 Days WFO)

6-12 months

Role Descriptions

Job Title

Sr. Technical Support Analyst with Pega Skill

What is the opportunity?

Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting| you will be joining the Application Support team.

What will you do?

• Provide world class user support to a wide variety of employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction.
• Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business.
• Perform system health check| monitoring| alerting| and corresponding action as required.
• Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification.
• Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks.
• Responsible for ensuring the production and maintenance of high quality support documents and processes.
• Write simple SQL queries against database and generate reports.
• Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.

What do you need to succeed?

Must-have

• Experience with Pega platform and Pega-based applications.
• Experience with architecture/process workflow analysis and design.
• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
• Excellent interpersonal and communication skills (verbal and written)
• Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.
• Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDuty
• Flexibility to be part of a rotational on-call support model