Salesforce Scrum Master

Salesforce Scrum Master – Agile Delivery, Salesforce Platform & Digital Transformation

Key Responsibilities

• Lead and facilitate all Scrum ceremonies including Sprint Planning, Stand-ups, Reviews, and Retrospectives
• Manage end-to-end Agile delivery for Salesforce initiatives
• Partner with Product Owner to manage backlog, prioritization, and sprint readiness
• Ensure user stories are refined, groomed, and aligned with Definition of Ready (DoR) and Definition of Done (DoD)
• Act as a bridge between business, product, and technical teams
• Identify and resolve impediments, risks, and dependencies proactively
• Drive Agile metrics including velocity, burndown, predictability, and sprint health
• Support UAT, defect triage, and release coordination
• Ensure adherence to enterprise Agile, compliance, and DevOps practices
• Coach teams on Agile best practices and continuous improvement

Required Skills

• Proven experience as Scrum Master in Salesforce programs

Strong understanding of Salesforce platform including

• Sales Cloud
• Service Cloud
• Financial Services Cloud (FSC)
• Expertise in Agile/Scrum methodologies and delivery frameworks

Hands-on experience with

• JIRA
• Confluence
• Agile dashboards
• Strong stakeholder management and cross-team coordination skills
• Experience working with distributed onsite/offshore teams

Preferred Skills

• Experience with Salesforce Financial Services Cloud (FSC)
• Exposure to CI/CD and Salesforce DevOps pipelines
• Knowledge of banking processes, compliance, and regulatory environments

Certifications

• Certified Scrum Master (CSM / PSM) – Mandatory
• Salesforce certifications – Preferred

Nice-to-Have Skills

• Experience in large-scale digital transformation programs
• Exposure to RBC / Canadian banking ecosystem
• Experience managing multi-squad Agile delivery

Essential Skills

• Scrum Master
• Salesforce Agile Delivery
• Salesforce Platform Knowledge
• Agile/Scrum Methodologies
• JIRA
• Confluence
• Stakeholder Management
• UAT and Release Management
• Salesforce DevOps
• Digital Transformation Programs