Systems Support Engineer

What this Job Entails

The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.

Scope

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their specialty
• Works on problems of a diverse scope
• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities

• Endpoint & Device Management :-

MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent)

Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team

• Identity & Access Management : -

Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management

Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous

• Network & Connectivity :

Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues

Collaborate with network and security teams on escalated cases requiring deeper infrastructure context

• Collaboration & Productivity Tools :-

Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing

Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware

• Security & Compliance :-

Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement

Support security-related incidents; follow and help maintain IT security standards and audit requirements

• Escalation Handling & Collaboration :-

Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end

Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations

Required Qualifications/Skills

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience with computing networks, platforms, and software architectures
• Knowledge and understanding of the definition and traceability of system requirements
• Experience in the implementation of system requirements verification methods
• Experience in the planning of system test activities
• Strong presentation and organizational skills
• Effective written and oral communication skills
• Mental ability to perform engineering problem solving and analytical tasks
• Able to work under project deadlines and associated cost and schedule constraints

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers