Sr. Technical Support Engineer (Enterprise Product Support)

Description

Automation anywhere is seeking a Technical Support Engineer

Primary Responsibilities

• Triages and provides technical expertise in resolving complex product issues
• Provides support to direct customers, resellers, and field engineers
• Replicates customer environments to file defects etc
• Documents sequence of events related to resolving customer technical issues
• Test, organize and report the progress of on-going issues on regular basis
• Prepare and summarize customer input/comments on product features/capabilities for product marketing and planning
• Provide training for internal support staff

Minimum Qualifications

• Top-notch communication, organization, and technical support skills are essential
• The ability to work as part of a team with a total commitment to customer satisfaction
• 5+ years experience in Technical Support role, professional services, IT consulting or System Integration role
• Ability to take ownership of projects and improve processes
• Experience/knowledge of Networking - practical application of technologies, protocols, and related standards including TCP/IP, HTTP, HTTPS, XML, LAN, WAN, Routers
• Knowledge of Active Directory, Load Balancers and various databases preferred
• Citrix XenApp and Xendesktop experience (CCEA a plus)
• VMware View experience (VCP a plus)
• Microsoft Server OS 2003/2008 and Windows XP Pro/Windows 7 experience (MCSE a plus)
• Cisco Networking Experience (CCNA a plus)
• Outstanding troubleshooting skills
• Duties may require being on call periodically and working outside normal business hours
• Bachelors degree in Computer Science or Engineering preferred

All your information will be kept confidential according to EEO guidelines.