ITSM & ServiceNow Platform Manager

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

**ITSM & ServiceNow Platform Manager**

**What We Are Looking For**

We are looking for an experienced **ITSM & ServiceNow Platform Manager** to lead the strategy, governance, and continuous evolution of our **ServiceNow platform** while overseeing the **Service Desk operation**.

This role requires a strong background in IT Service Management, ServiceNow, and operational leadership. You will act as the key reference for ITSM initiatives, ensuring the delivery of high-quality services, driving continuous improvement, and aligning technology solutions with business needs.

**What You Will Do on a Daily Basis**

• Own and govern the global IT Service Desk, ensuring service quality, operational excellence, and continuous improvement.
• Own ServiceNow Product & Platform to drive the roadmap, governance, and continuous improvement of the platform. When needed perform minor ServiceNow admin/configuration activities.
• Manage and improve ITIL-based ITSM processes to match the context of the company needs with focus on business benefits.
• Translate business requirements into solutions by collaborate with business stakeholders, IT teams, and external partners to ensure effective service management capabilities and ServiceNow solutions.
• Manage and govern an offshore supplier and development team, via SLAs, KPIs, roadmap and service reviews and secure continuous improvement initiatives.

**Your Key Skills**

• Strong experience in IT Service Management and IT Support operations.
• Solid knowledge of ServiceNow platform administration, governance, and product ownership.
• Strong understanding of ITIL processes and service management best practices.
• Experience managing ServiceNow roadmaps, backlogs, and platform evolution initiatives.
• Strong stakeholder management and communication skills.
• Experience managing external suppliers, offshore delivery teams, and service providers.
• Ability to translate business needs into scalable service management solutions.
• Strong analytical mindset with a focus on service quality, governance, and continuous improvement.
• Experience defining KPIs, SLAs, governance models, and operational performance frameworks.

**Your Main Qualifications**

• 5+ years Product Owner / ITSM leadership experience.
• Experience managing offshore sourcing vendors
• Strong stakeholder and supplier management
• ITIL Foundation certification.
• ServiceNow Certified System Administrator (CSA).
• Excellent English communication skills.

**What We Offer**