ServiceNow Developer (Hybrid)

Contingent Upon Award*

Please no 3rd party inquiries

The State Corporation Commission (SCC) is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Required Qualifications

• ServiceNow Development & Configuration: 4+ years
• JavaScript & ServiceNow Client-/Server-Side Scripting: 3+ years
• API Integration Design, Security & Troubleshooting: 2+ years
• REST/SOAP, JSON/XML, OAuth 2.0, Authentication, Logging & Monitoring: 2+ years
• ServiceNow ITSM Processes & Modules: 2+ years
• Flow Designer, IntegrationHub, Service Catalog, ACLs & Automated Testing: 2+ years
• ServiceNow Data Models, Tables, Reference Relationships & CMDB: 2+ years
• User-Centered Solution Design, Accessibility, Security & Maintainability: 2+ years
• Testing, Code Review, Source Control & Release Management: 2+ years
• Analytical, Troubleshooting, Documentation & Communication Skills: 3+ years
• Collaboration with Technical & Non-Technical Stakeholders: 3+ years
• Employee Center, Service Portal, UI Builder & Configurable Workspaces: 2+ years
• ServiceNow AI: Now Assist, Generative AI, Predictive Intelligence, Virtual Agent, or AI Search – 2+ years
• Enterprise Integrations, Accessibility & ServiceNow/ITIL Certifications: 2+ years

Desired Qualifications

• Other ServiceNow Domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine – 2+ years
• Automated Deployment Pipelines, Agile Delivery & DevOps Practices: 2+ years