UiPath Sr. Product Support Engineer Full Stac

Overview

The UiPath Support team is seeking a highly skilled and motivated hands-on software engineer focused on developing and enhancing our Customer Portal, which seeks to be the one-stop shop where UiPath customers are enabled to successfully integrate the UiPath product suite into their critical automation workflows and processes. In order to do this, we are looking for expertise in search integrations and AI to join our dynamic team. In this role, you will work closely with our customer portal engineering team to enhance our Customer Portal, and the support team develop tools that improve support agents and user experience to create a more integrated experience for customers using LLM and generative AI technologies. This is an excellent opportunity for someone looking to significantly impact a customer-facing product, while helping customers onboard and integrate with the UiPath product platform.

What you'll do at UiPath

• Collaborate with the customer portal engineering team to design, develop, and implement enhancements to the customer portal, including search integrations and AI-powered solutions.
• Leverage technologies and tools such as Coveo, Cognigy, LLM and generative AI to develop and integrate tools that enhance the support agent and user experience, including streamlined search functionality.
• Work on developing products that will add value to the support organization.
• Identify and address any technical issues or bugs affecting the customer portal, working proactively to resolve them.
• Ensure that software meets all requirements of quality, security, scalability and high performance.
• Participate in and influence best practices across the engineering organization.
• You’ll be working in Typescript, React, NodeJS, Jest/Cypress, Redis, MongoDB, Terraform, and Kubernetes, all on the Azure Cloud
• Collaborate with cross-functional teams, including product management, design, and customer support, to gather feedback and identify areas for improvement.
• Stay up-to-date on the latest industry trends, technologies, and best practices in customer portal development, search integration, and AI, incorporating them as needed.

What you'll bring to the team

• Proven track record (3+ years' experience) of engineering world-class, large-scale commercial applications and web services.
• Experience with search integration technologies, such as Coveo, and AI technologies, such as LLM and generative AI.
• Experience with building heavily trafficked websites at scale in a full-stack environment.
• Experience with Typescript/Javascript or another modern programming language, backed by solid computer science fundamentals
• Experience with SQL/NoSQL and data management/persistence on large distributed systems.
• Nice to have: experience with cloud services at scale on Azure, AWS, or GCP.
• Familiarity with modern engineering practices, including agile development and CI/CD.
• An ability to work collaboratively with globally distributed teams, but also the ability to work with the agility and speed of a startup, with a overlap time zone basis in New York City (EST) mornings.