Video & Technical Engineer

Video & Technical Engineer at BETER

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Video & Technical Engineer

• Kyiv, UA
• Full-Time
• Other
• Job Openings
• Video & Technical Engineer
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BETER is a rapidly growing product company. We create competitive content supplemented with analytics. For more than 5 years, we have been organizing sports tournaments, broadcasts, and developing our own sports community. We hold 45+ thousand events per month in esports and classic sports. BETER products are known all over the world — our content is represented in 150+ countries.

Our current partners are the world’s most famous trading giants.

BETER is looking for a Video & Technical Engineer to help clients and teams resolve technical issues and ensure smooth system operation. If you enjoy troubleshooting, problem-solving, and keeping systems running flawlessly, this role is for you.

Responsibilities

• Providing technical support to company employees and clients through Jira Service Desk.
• Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.
• Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.
• Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.
• Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.

Requirements

• At least one year of experience in technical support.
• Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).
• Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.
• Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.
• Scripting and automation skills (e.g., Python, Bash) are a plus.
• Written English skills sufficient for correspondence. Spoken English is not required.
• Broadcast support, vMix user.

Soft Skills

• Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.
• Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.
• Ability to handle numerous tasks, prioritize them, and meet deadlines.
• Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.
• Diligence in working with technical information, completing tasks accurately, and preparing reports.

Working Conditions

• Support is provided continuously, 24/7.

Work schedule

12-hour shifts from 7:00 AM\PM to 7:30 PM\AM

Paid vacation

10 working days per year.

• Personal Time.
• Paid sick leave.
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