Business Process Analyst

About the Role

The Business Process Analyst is responsible for executing defined business processes and day-to-day workflows in line with client instructions and standard operating procedures (SOPs). The role focuses on accurate data processing, transaction management, and documentation review while meeting turnaround times, service-level agreements (SLAs), and productivity and quality targets. The ideal candidate is detail-oriented, communicates effectively, and can work with minimal supervision in a fast-paced, 24/7 environment.

Responsibilities

• Follow clearly defined business processes, workflows, and SOPs as instructed by clients or internal teams.
• Complete assigned tasks within specified turnaround times and without errors.
• Ensure accuracy, completeness, and consistency in data processing, transaction management, documentation review, and other work outputs.
• Update trackers and logs regularly and accurately to reflect completed work.
• Adhere to SLA timelines and comply with organizational and client-specific standards, policies, and procedures.
• Meet or exceed daily and weekly productivity and quality targets.
• Communicate task status, clarification requests, and issues to team leads or supervisors.
• Report issues, delays, and discrepancies promptly.
• Respond professionally to common customer inquiries and requests.
• Participate in team meetings and required training sessions.

Looking For

• Candidates who can follow defined instructions and execute business processes accurately and consistently.
• Individuals who are well organized, deadline-driven, and comfortable working in a fast-paced environment.

Mandatory Skills

A. Technical / Functional Skills

• Excellent communication skills in English, both spoken and written.
• Typing speed of at least 35 wpm with 100% accuracy.
• Ability to follow instructions, predefined workflows, and SOPs.
• Strong attention to detail to maintain data accuracy, completeness, and consistency.
• Ability to maintain accurate trackers and logs and meet turnaround times and SLA requirements.

B. Soft Skills

• Self-motivation and the ability to work with minimal supervision.
• Strong interpersonal skills and clear communication with team leads and supervisors.
• Strong organizational skills and a commitment to meeting deadlines.
• Ability to respond effectively to common customer inquiries and requests.

Good to Have Skills

• An innovative, self-starter mindset.
• Demonstrated ability to work in a fast-paced environment.

Qualifications

• Graduate in any discipline

Additional Information

• 5 working days per week with 2 rotational weekly offs, not necessarily Saturday or Sunday.
• Willingness to work in a 24 x 7 work environment.