CALL ROUTING - BOSCH REXROTH SPECIALIST

The Rexroth Specialist serves as a first-level point of contact for Bosch Rexroth customers, identifying customer needs, providing world-class customer service, and routing inquiries to the appropriate Rexroth resource. The role also supports standard order entry, quotations, data entry, CRM documentation, and other customer service activities as required.

• Communicate quotes to customers via phone, email or chat
• Document calls/cases in a CRM (Customer Relationship Management) tool.
• Input order entries and purchase orders into SAP system
• Answering phones from customers professionally, clearly, with effective communication and urgency.
• Responding to customer inquiries and complaints with patience.
• Researching required information using available resources.
• Work closely with the DCUS Bosch Rexroth Team to manage and continuously improve resources for quick responses.
• Routing inbound calls to the appropriate resources.
• Minor technical troubleshooting
• Minimum HS Diploma, Associates degree preferred
• Excellent Verbal and Written Communication as appropriate for the needs of the audience.
• 2+ years of experience working in a customer service environment, experience in dealing with the public, providing phone support or in-person customer support.
• Quick understanding/ learning capabilities
• Accurate data entry skills (min. 45 wpm) and attention to detail.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
• Good troubleshooting skills
• Good computer skills
• Microsoft Office Suite experience required
• Good multi-tasking skills.
• SAP experience a plus

English level

C1

Bosch Service Solutions Costa Rica (@boschcostarica)

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