IT Application Operations Engineer

Roles & Responsibilities

Provide IT infrastructure & Application operations for Manufacturing (i4.0) IT applications

• Perform Container based Application Deployments, Configurations and Hotfix installations
• Troubleshoot Manufacturing IT Application and infrastructure related incidents
• Close collaboration with Application development team, infrastructure team and Network team to provide day-to-day operations support for the application
• Onboarding Manufacturing IT application and implementing manufacturing plant specific configurations
• Perform Application and infrastructure Migrations
• Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s
• Monitor system performance and ensure Application availability
• Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery
• Ensure Customer Satisfaction, Escalation Management in the Services Delivered and Continuous improvement of services
• Provide extended support for planned Maintenance and On-Call readiness support
• Should be able to work in shifts and travel to customer location for business need

Educational qualification

B.E/B. Tech /M. Tech /MCA

Experience

3-5 Years

Mandatory/requires Skills

Kubernetes core concepts

• Containerization and Docker essentials
• Good knowledge of Kubernetes, Istio Service mesh
• Linux - CLI and Basic knowledge of various components work (kernel, CPU, memory, disk, network)
• Scripting (Bash and YAML)
• Experience in Containerization & Orchestration (Docker/ Kubernetes/ Rancher)
• Support for Kubernetes based projects to resolve critical and complex technical issues
• Performing application deployments & configuration on Kubernetes cluster
• Infrastructure automation and DevOps tools (Ansible/ Terraform/ Jenkins/ Argo CD)
• ITIL Service Management Framework (Incident, Change, Problem Management)

Preferred Skills

Application and infrastructure Monitoring tools (ICINGA / Grafana / ELK ) Working experience in Rancher

Network infrastructure – (VPN, IPsec, Firewall, Load balancing setup and Security implementation)

Database Administration (Oracle / MySQL / Mongo)

IoT / IT for Manufacturing - i4.0 concepts

Working knowledge of various tools and open-source technologies

ITIL v3 / v4 Foundation certification preferred