IT Service Desk Associate (JAPANESE SPEAKER)

Posted 10d ago

First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
Use knowledge base in daily business
Frequently communicates with team management about new solutions and open points
Support the ITSD Global Team in developing new ways of working
Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
Excellent knowledge (oral and written) Japanese language (at least B2-C1 level)
General IT Knowledge with focus on workplace IT
Ability of cross-functional thinking and quick problem solving skills
Excellent communicator and team player
Customer service and solutions-oriented person, conveying genuine willingness to help
Ability to work under pressure
High degree of self-motivation and learning potential
Amenable to work on day shift; weekends off and working onsite
Contract is for 1 year only and will be under an agency or headhunter.
Can start asap

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Skills