Senior Infrastructure Engineer | Permanent WFH | Night Shift

Location

Remote – Philippines

Work Schedule

We’re currently hiring for two available shifts

Dayshift

Monday to Friday, 9 AM to 6 PM PH time

Nightshift

Monday to Friday, 11 PM to 8 AM PH time

About Us

Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

Position Summary

We are seeking a highly skilled and versatile Senior Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, networking, storage, backup solutions, and end-user technical support.

The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users.

Essential Responsibilities

• Administer and support Windows Server environments and core infrastructure services.
• Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management.
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support.
• Maintain VMware and Hyper-V virtualization environments, including provisioning, monitoring, and troubleshooting virtual machines.
• Support physical servers, storage systems, and data center operations.
• Manage backup and disaster recovery solutions to ensure business continuity.
• Assist with network infrastructure, including switches, firewalls, VPN connectivity, and wireless environments.
• Provide Tier II/III technical support and serve as an escalation point for complex technical issues.
• Troubleshoot infrastructure, application, hardware, and end-user technology problems.
• Implement security best practices, system patching, and vulnerability remediation.
• Maintain technical documentation and participate in infrastructure projects and upgrades.
• Collaborate with internal teams, vendors, and business stakeholders to support organizational technology needs.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
• 5+ years of experience supporting enterprise infrastructure environments.
• Experience providing advanced technical support and troubleshooting.
• Strong communication, customer service, and problem-solving skills.
• Strong experience with:
• Windows Server Administration
• Active Directory
• Microsoft 365 Administration
• VMware vSphere and/or Microsoft Hyper-V
• DNS, DHCP, and Group Policy
• Backup and recovery solutions
• Storage technologies and data center operations

Preferred Qualifications

• Experience with Microsoft Azure or other cloud platforms.
• Knowledge of networking technologies, including firewalls, VPNs, and switching.
• Experience with PowerShell or automation tools.
• Relevant certifications such as VMware VCP, Microsoft, CompTIA Server+, Network+, or CCNA.

Key Competencies

• Broad infrastructure knowledge
• Strong troubleshooting and analytical skills
• Customer-focused approach
• Ability to prioritize and manage multiple responsibilities
• Excellent communication and teamwork skills
• Commitment to continuous learning

Compensation & Benefits

💵 Competitive pay, based on your experience and technical depth

🖥️ Brand new WFH gear

Laptop, monitor, headset

🏛️ Mandatory government benefits + 13th month pay

🏥HMO (w/1 dependent)

🏖️ 15 days of PTO/year + Birthday Leave

🎓 Paid certifications + training aligned to your career goals

🎁Year-end performance bonus

To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.