SAP SD consultant for Application support and Maintenance

Roles & Responsibilities

As a SD consultant for support and maintenance topic, ensure Incidents, Service requests and Problem tickets are resolved within the KPI’s and to the customer satisfaction with Quality resolutions.

Required skills

• Domain expertise in Sales and Distribution
• Should have thorough knowledge on Sales Order Management.
• Output Management - through EDI, FILE transfer, Mail, PDF forms. Scripts, Smart forms.
• Very Good Knowledge in Idoc processing, Error handling and IDOC mapping knowledge
• Very Good experience in Job setups, process and Job error analysis
• Strong experience in Delivery , Shipments, Picking , packing , WM interface topics,

Pricing

Configuration, error analysis.

• Credit Management, Availability check, Revenue recognition, Credit/Debit Memo
• Processing, Sales Returns, Free of charge delivery, Intercompany, STO, Billing
• Handling incident, service requests and problem tickets in SAP SD. Ability to do configuration, master data changes, end-to-end process flow
• Abap Debugging skills, SO10 text maintenance is preferred
• Very good knowledge in LSMW.

Cross module

CS,MM,FICO, PP,APO, GTS knowledge is an added advantage

Desired Skills

SAP certification in Sales and Distribution, S/4 Hana, ITIL certification

General

• Excellent problem-solving, consulting and decision-making skills.
• Handling incident, problem tickets, service and change request in SAP SD.
• Mentoring, guiding, supporting and directing associates.
• Good communication and interpersonal skills.

-Should be able to work independently with minimal supervision

Educational qualification

B.Sc/BE/BTECH/MBA

Experience

4-6 years in SAP SD consulting