Functional Developer

We are working closely alongside a Local Authority in Lincolnshire to assist with the appointment of a Functional Developer, on a 5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay

£366.11 - £499.00 per day

Summary

The Functional Developer role involves delivering CRM, telephony, automation and customer service improvements aligned with business requirements. You will work closely with stakeholders and solution architects to translate business requirements and technical designs into effective functional solutions, ensuring successful implementation and ongoing support.

Responsibilities

• Configure and support Dynamics 365 Customer Service and Contact Centre solutions.
• Interpret business requirements and solution architect designs, translating them into functional CRM and contact centre solutions.
• Configure and support case management, queues, routing, SLAs, voice, email and digital customer service channels.
• Support telephony integrations, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions.
• Utilise Power Platform technologies, including Dataverse, Power Automate and Power BI.
• Support solution deployments, testing, release management and promotion across development, test and production environments.

Essentials

• Proven experience configuring and supporting Dynamics 365 Customer Service and Contact Centre.
• Ability to interpret business requirements and solution architect designs and translate them into functional CRM solutions.
• Strong knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels.
• Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions.
• Hands-on experience with Power Platform technologies, including Dataverse, Power Automate and Power BI.

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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