Customer Quality Specialist

Responsibilities

• Act as the main interface between the customer and the company for quality-related matters.
• Provide support to customers at assembly lines, during inspections, and in response to technical requirements.
• Lead problem-solving analyses (8D), customer complaints, and warranty returns.
• Monitor quality indicators and drive continuous improvement initiatives.
• Ensure customer protection against the shipment of non-conforming products.
• Support initiatives to reduce the cost of poor quality and mitigate risks.
• Represent the Quality Department in customer meetings and communications.
• Participate in APQP and PPAP processes, ensuring compliance with requirements and standards.
• Follow up on tests, inspections, and technical training activities with customers.
• Intervene in production processes whenever quality risks are identified.

Education, Experience and Qualifications

• Bachelor's degree in Production Engineering, Mechanical Engineering, or Quality Management.
• Intermediate English or Italian proficiency.
• Knowledge of quality tools and methodologies (MASP, MSA, PPAP, APQP).
• Knowledge of the IATF 16949 standard.
• Knowledge of customer-specific requirements.