Cross-Functional IT Support Specialist

**CONTINGENT UPON CONTRACT AWARD**

Overview

Job Title

Cross-Functional IT Support Specialist

Security Clearance

Secret (or higher)

Location

Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description

C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.

Primary Responsibilities

• Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
• Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
• Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
• Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
• Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
• Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
• Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
• Support weekly metrics and reporting by maintaining complete and accurate support records.

Required Qualifications

• U.S. Citizenship.
• Broad experience across application/user support and desktop/end-user support functions.
• Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
• Ability to shift between support functions based on mission priorities and staffing needs.
• Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications

• DoD/federal enterprise support experience.
• Experience with SPS/PD2, ECWM, or similar Government business applications.
• Previous DISA support experience.
• IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience

• High school diploma and at least 5 years of relevant experience.