Field Support Technician

What We Offer

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available!!

Job Description

The core responsibility of the Field Support Technician is to conduct in-home customer visits for the purpose of measuring space and providing the job site survey for custom cabinetry while providing exceptional customer service.

***The pay for this opportunity is $28-$33/hr DOE***

***The typical work schedule will be Monday-Friday 6:30a-3p***

Duties and Responsibilities

• Assess design against on-site specifications and report any necessary design change requirements to team members (Designers, Manufacturing, Install Team)
• Coordinate with our Design Consultants to provide concise measurements, photographs and data for the purposes of sale & design of custom project.
• Assist Design Consultant to pick up files and samples (hardware/finish samples) from the office for the measure purposes, as needed
• Conduct a re-measurement of project re-designs, as needed
• Create copies of CAD design when jobsite errors are found and indicate specification detail to support the designer with the necessary information to complete design revisions if necessary.
• Review proposal (CAD drawings) specifications to determine the projects’ scope of work identify possible challenges in installation of the job.
• Perform job-site surveys and create job-site plans for the installation team and communicate installation direction and expectations
• 2+ years of experience construction, millwork industry related materials and hardware, and/or in the home renovations/improvement industry
• Millwork estimating experience preferred
• 1+ years of experience in the construction industry with knowledge of the installation practices for customized cabinetry solutions
• Strong communication, interpersonal and presentation skills
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)
• Proficient in math (i.e Fractions and unit measurements)
• Ability to provide an exceptional client experience aligned to the company values

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We are an equal opportunity employer. We E-Verify.

All your information will be kept confidential according to EEO guidelines.

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