Installer Trainer

POSITION SUMMARY

The Install Trainer will work in conjunction with the Installation leadership team and the National Install Trainer to create and execute a sustainable skill development and training program for our Installers, participate in Showroom projects, and roll out of any new Standard Operating Procedures (SOP). This will be a key role in the development of the team, quality of work, and client satisfaction.

Job Highlights

• We're located on 4205 South Market Court, Sacramento, CA 94834.
• The schedule for this position is Monday - Thursday 7:00 am - 5:30 pm.
• The pay rate for this position is $20-$30/hr based on experience.
• A valid driver's license and the ability to maintain a clean driving record is required for this position.

What We Offer

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• Transportation from company’s location to and from customer job sites will be provided
• Company tools and PPE provided
• Day shift hours
• Grow your career with us – many promotional opportunities available
• Working with luxury products and 100% custom builds
• Generous company discounts
• Referral bonuses
• Some locations provide cell phone stipends

Franchises are independently owned and operated and may offer different benefits.

ESSENTIAL FUNCTIONS

• Assist with training and onboarding of new installers by modeling internal programs such as CC Values and 10 Serving Basics.
• Identify the skill level of each installer (ongoing) and create a plan to get them to the next level.
• Majority of time will be spent training on actual job sites and will be responsible for completion of installations as part of the training role.
• Communicate Installer skill level effectively with install leadership team and Project Service Coordinator.
• In house and in field training with a focus on safety
• Ensure our install staff is following our installation competency model, performing installs to spec and quality standard, and holding staff accountable to a final product and communication.
• Perform skill level certifications.
• Site visits to assess any quality issues or client concerns.
• Partner with National Install Trainer to provide feedback on any potential changes or updates to SOP; identifying any areas of opportunity and/or training needs or resources for the Install team.
• Train the install team to new and updated SOP processes
• Be a contributor to supporting training events.
• Responsible for folder write-ups and communication of job info
• Collaborate with other managers to improve communication and information flow between teams.
• Assist with fixing high profile installs in the field, as needed.
• Work closely with Plan Review and Special Services Coordinator to ensure scheduled go-backs are completed to plan.
• Work with install teams on goals, including Save %, Low Defect Rate, and NPS (Net promoter score)
• Attend meetings and training sessions as needed.
• Provide coaching feedback through partnership with the installer’s leader.
• Ensure compliance with Company standards for cost control, waste reduction, quality, OSHA, and safety.

SKILLS & ABILITIES

• High School Diploma and/or GED; College, Trade or Vocational school experience, preferred.
• Certified Master Level Cabinetry or carpentry skills required.
• 2+ years of experience construction and/or in the home renovations/improvement industry
• Minimum of 2-3 years of training experience
• Ability to provide an exceptional client experience aligned to the company values.
• Models CC Core Values and 10 Serving Basics
• Thorough knowledge of millwork and related materials and hardware (i.e. door styles, finishes, decorative hardware, countertop surfacing, glass or molding)
• Must have strong leadership skills with excellent oral and written communication and listening skills.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Ability to provide an exceptional client experience aligned to the company values.
• Proficient in math (i.e. Fractions and metric unit measurements)
• Drafting experience preferred
• Must possess an unwavering commitment to foster a safe and event-free work environment.
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)

Certificates & Licenses

• Valid driver’s license, current vehicle registration and a driving record that is acceptable to the company.
• Minimum vehicle insurance coverage and ability to maintain vehicle in good repair. Must maintain valid driver’s license and clean driving record.
• Successfully complete a MVR and Background check.

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We are an equal opportunity employer. We E-Verify.

All your information will be kept confidential according to EEO guidelines.