Salesforce Release Manager

Job Title Salesforce Release Manager(23648-1)

Duration

6-12+ Months Contract

Location Onsite / Offshore / Hybrid

Experience 8+ Years of IT experience with 4+ years in Salesforce Release Management, DevOps, or Application Delivery

Role Summary

We are seeking an experienced Salesforce Release Manager to oversee the planning, coordination, governance, and deployment of Salesforce releases across multiple environments. The ideal candidate will manage end-to-end release activities, collaborate with business and technical teams, ensure compliance with enterprise release processes, and drive seamless deployments with minimal business disruption.

Key Responsibilities

• Own and manage the Salesforce release calendar and deployment schedule.
• Coordinate releases across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom Salesforce applications.
• Partner with Product Owners, Architects, Developers, QA teams, and DevOps engineers to ensure release readiness.
• Manage deployment activities for production, UAT, SIT, and lower environments.
• Conduct release planning, risk assessment, and impact analysis.
• Ensure compliance with enterprise change management and release governance processes.
• Facilitate CAB (Change Advisory Board) approvals and release reviews.
• Coordinate code freezes, deployment windows, rollback planning, and post-release validations.
• Track deployment dependencies across Salesforce and integrated systems.
• Monitor release metrics, deployment success rates, and continuous improvement initiatives.
• Manage emergency, hotfix, and patch releases when required.
• Communicate release status, risks, issues, and milestones to stakeholders and leadership.
• Ensure production support teams are prepared for releases and post-deployment activities.

Required Skills

Salesforce

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Security & Data Management
• Salesforce Deployment Best Practices Release & DevOps
• Salesforce Release Management
• CI/CD Pipeline Management
• Environment Management
• Change Management
• Release Governance
• Incident & Problem Coordination
• Risk Management Tools
• Copado (Preferred)
• Gearset
• AutoRABIT
• Salesforce DX (SFDX)
• GitHub / GitLab / Bitbucket
• Jenkins
• Azure DevOps
• Jira
• ServiceNow

Required Qualifications

• 8+ years of IT experience.
• 4+ years of Salesforce release or deployment management experience.
• Experience managing large-scale multi-team Salesforce releases.
• Strong understanding of Salesforce metadata deployment strategies.
• Experience with CI/CD implementation and DevOps practices.
• Strong knowledge of Agile and Scrum methodologies.
• Experience with enterprise change management processes.

Preferred Qualifications

• Salesforce Administrator Certification
• Salesforce Platform App Builder Certification
• Salesforce DevOps Center experience
• Copado Fundamentals or Copado Release Management Certification
• PMP, SAFe, Scrum Master, or ITIL Certification
• Healthcare/Payer domain experience preferred

Soft Skills

• Strong stakeholder management
• Excellent communication and coordination skills
• Leadership and conflict resolution abilities
• Strong planning and organizational skills
• Ability to manage multiple concurrent releases

Nice to Have

• Experience with MuleSoft integrations
• Experience with Salesforce Data Cloud
• Experience managing global onsite-offshore release teams
• Exposure to regulated environments such as Healthcare, Insurance, or Financial Services

Suggested UST Band

Lead II - Enterprise Solutions / Architect I - Enterprise Solutions (based on experience and scope).