New Relic Specialist

Overview MUFG Pension & Market Services (MPMS) is seeking a skilled and proactive New Relic Specialist to support and enhance our observability and monitoring capabilities across key applications and infrastructure. In this role, you will be responsible for the implementation, configuration, and ongoing optimization of New Relic tools to provide deep visibility into system performance and user experience.

This role supports MPMS’s digital transformation and operational excellence strategy by delivering reliable, data-driven insights.

Key Accountabilities and main responsibilities

Strategic Focus

• Drive observability strategy aligned with MPMS’s broader technology transformation goals.
• Support innovation in performance monitoring through New Relic’s full-stack capabilities.
• Operational Management
• Configure, manage, and optimize New Relic tools for APM, infrastructure, synthetics, and logging.
• Collaborate with development, infrastructure, and support teams to define and track KPIs.
• Create dashboards and alerts to support real-time incident detection and resolution.

People Leadership

• Guide and support teams in adopting observability best practices.
• Deliver training and onboarding for New Relic usage across application teams.

Governance & Risk

• Ensure observability practices comply with MPMS policies, risk management standards, and audit requirements.
• Maintain documentation and participate in reviews of monitoring configurations.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

• At least 10 years of experience in IT Operations, including over 5 years of hands-on work with New Relic, AppDynamics, or Dynatrace in enterprise environments.
• Proven expertise in Application Performance Monitoring (APM), infrastructure monitoring, NRQL, and synthetic monitoring.
• Familiarity with cloud platforms such as AWS, Azure, or GCP, alongside experience with CI/CD pipelines.

Personal Attributes

• Strong analytical and troubleshooting skills.
• Proactive, collaborative, and adaptable to changing priorities.
• High attention to detail, with a mindset for continuous improvement