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Collection Quality Junior Associate

Cermati.com · Jakarta, Jakarta, Indonesia

About Cermati.com

52 open jobs

Mixed hiring record · median 49 days open

5252

Hiring signal

Stale

Open 103 days · How we score

All reasons
  • Open 103 days
  • 38% of this employer's openings are over 60 days old

In its favour

  • Still listed on the employer's own board

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Collection Quality Junior Associate at Cermati.com. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

  • Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations.
  • Ensuring SOP and Operational/Technical Guideline documentation is complete, distributed, and communicated to relevant business units, and that on-the-ground implementation aligns with established standards.
  • Reviewing, evaluating, and providing feedback, recommendations, and risk assessments for draft Policies, Strategies, or Programs.
  • Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data.
  • Identifying gaps in Internal Collection workflows based on audit findings, QA reports, and non-compliance issues.
  • Developing, proposing, and implementing Continuous Improvement Plans across processes, systems, and training to achieve Operational Excellence.
  • Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices.
  • Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance.
  • Bachelor Degree (S1) from Reputable University
  • Minimum 2 years of experience in Policy & Procedure, Quality Assurance, Risk Management, or a similar role
  • Strong communication and coordination skills, with the ability to escalate issues clearly and promptly
  • Strong understanding of corporate governance frameworks and business processes
  • Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs

Skills

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