AI Content Strategist, Senior Associate

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content AI Interaction Design Senior Associate within our Wealth Management team, you will take charge of developing the content strategy within and potentially across various initiatives. Collaborating with our Machine Learning partners, you will be involved in writing, testing, and refining prompts. In partnership with our design team, you will create user experiences for Wealth Management employees and work closely with our research team to test the desirability of the AI output.

Job responsibilities

• Collaborate with product designers, user researchers, developers and product stakeholders to ensure alignment with business requirements and user experience goals
• Develop and implement a comprehensive cross-product content strategy to ensure a consistent AI tone across our products and services
• Standardize the engagement model to partner across a suite of wealth management products
• Iterate on the product design of an AI tool for wealth management advisors, partnering with design, research, machine learning, data, and dev teams
• Designing an agentic architecture which can be measured quantitatively and qualitatively at scale, and applied to GPT-4o, GPT-4o mini, and the Claude family of LLMs
• Building user-researched prototypes in Figma, alongside UX designers, product owners, and researchers
• Reducing hallucinations in-production by adjusting prompts of AI 'agents,' and deconstructing the chain-of-thought behind personalized wealth management at JPMC
• Developing upon open-source frameworks like LangGraph and DeepEval, and home-grown solutions for RAG; coding primarily in Python
• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Basic understanding of natural language processing concepts and techniques
• Familiarity with language models and their applications
• Proficiency in programming languages such as JavaScript/TypeScript, and Python
• Knowledge of AI/LLM ecosystems, pros and cons of different LLM models and how they work together
• Ability to analyze and interpret data to improve prompt performance and subsequent experience with data manipulation
• Strong analytical skills to troubleshoot and optimize prompts
• Creative thinking to develop innovative solutions and think beyond current prompts
• Audit existing prompts, and propose justified revisions to prompts, or log of prompts/agents
• Meticulous attention to detail to ensure accuracy and quality in prompt engineering
• Ability to translate technical concepts for non-technical stakeholders, by interfacing with the ML/engineering personnel

Preferred qualifications, capabilities, and skills

• Demonstrated interest in staying updated with the latest advancements in AI and NLP
• Content management systems and other content platforms
• Financial terminology
• Design thinking methodology
• Americans with Disabilities Act (ADA) standards for accessible design
• Bachelor's degree in Computer Science, Engineering, Linguistics, English, or related field
• Relevant certifications in AI, machine learning, data science, or prompt engineering