Client Data Analyst

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary

As a Data Operations Analyst within our Incident & Client Advisory (ICA) team, you will play a crucial role in implementing controls and diligently overseeing them to safeguard our firm. You will be part of the Assets & Wealth Management Operations Team, supporting all aspects of client onboarding, including the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. You will have the opportunity to ensure all prospects are onboarded in accordance with our strategy and assess financial crime risks and reputational risks of prospects and existing clients. Your role will involve making independent recommendations regarding AML risk and escalations as the first line of defense.

Job Responsibilities

• Provide guidance to Bankers on reputational and financial crime risk concerns and collaborate with them for submissions to the Reputational Risk Committee and AML Forum/Committee.
• Partner with Bankers to prepare submissions to the Client Review Forum, addressing risk tolerance and client fit.
• Work with Global Financial Crime Compliance and Risk functions on client issues posing financial crime and reputational risk.
• Review overnight screening alerts and determine appropriate dispositions.
• Coordinate with ICA global counterparts on issues, findings, and practices.
• Ensure high-quality process outputs, adhering to procedures and internal quality standards, and escalate issues as needed.
• Drive effective issue resolution within policy boundaries, ensuring cases meet service level agreements.
• Handle sensitive client data confidentially.
• Adhere to documented process/quality controls with high accuracy.
• Conduct training and awareness sessions for new hires and staff refreshers.
• Coordinate with compliance and control functions for regulatory audits/requests/initiatives.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent.
• At least 5 years of working experience, with at least 3 years in KYC/AML.
• Broad knowledge of rules and regulations for various EMEA jurisdictions
• Strong organizational skills, including prioritization.
• Strong risk and controls awareness.
• Ability to identify and focus on issues holistically while being detail-oriented and independent in analysis.
• Adaptable to a fast-paced environment with multitasking capabilities and escalation handling.
• Proactive and takes initiative to assist the team.

Preferred Qualifications, Capabilities, and Skills

• Strong knowledge of wealth management business/private banking.
• Experience in handling AML escalations.
• Excellent team player, open-minded, and willing to share information, knowledge, and expertise.