Managing Director, APAC Head of Employee Platforms

Job Description

J.P. Morgan is focused on expanding its presence and capabilities across the Asia-Pacific (APAC) region, aiming to become a leading financial services franchise. The firm operates in 16 APAC markets, serving a diverse client base including corporates, banks, and institutional investors. The business is navigating a complex regulatory environment, with significant investments in technology, data/ AI, and talent development to drive innovation and operational efficiency.

The APAC Head of Employee Platforms is a senior executive responsible for defining and owning the regional strategy for all employee-facing platforms across the Asia-Pacific region - collaboration, productivity, HR technology, developer tooling, and AI-enabled employee experiences. The role sits at the intersection of technology, people, and business, and is critical to shaping how JPMorganChase employees across 16 APAC markets experience technology at work. This leader brings strong intellectual curiosity and a continuous-learning mindset, stays current on emerging technology (including Generative AI), and applies it pragmatically to improve employee productivity and experience while operating within JPMorganChase’s security, risk, and regulatory requirements.

Responsibilities

Strategic Leadership & Regional Deployment

• The APAC Head of Employee Platforms will own and drive the regional employee platforms strategy, ensuring it is aligned with global platform direction while being tailored to the specific needs, regulatory requirements, and cultural nuances of APAC markets
• Manage stakeholder expectations across diverse markets, ensuring experiential changes are effectively communicated and adopted despite security and regulatory constraints
• Partner with product and risk & control teams to ensure regional requirements are understood and addressed in global product development
• Continuously scan the market for new workplace and AI capabilities, translate opportunities into a clear roadmap, and run experiments to validate value while managing risk

Program Delivery & Infrastructure

• End-to-end ownership of employee platform delivery across APAC, overseeing large-scale, technically complex programs in high-risk and highly regulated markets
• Ensure successful implementation of complex technical elements including information barriers, Microsoft tenant configurations, and security protocols
• Driving measurable outcomes — including improvements in platform adoption, employee satisfaction, and operational efficiency
• Deliver programmatic outcomes at scale while maintaining quality, security, and compliance standards
• Establish an AI delivery approach for employee experiences (e.g., pilots, measurement, model/service selection, and safe rollout) including controls for privacy, data handling, and model risk as applicable

Stakeholder Engagement & Influence

• Engage and influence senior engineering leadership and technical teams, communicating in technical language they understand and respect
• Manage executive-level stakeholder relationships across regional leadership, including collaboration with global heads and their leadership teams
• Partner with HR and business leaders to understand and deliver on employee experience requirements and platform changes
• Act as the regional voice for Employee Platforms, representing APAC needs in global forums and decision-making

Go-to-Market & Adoption

• Ensure successful go-to-market execution for Employee Platforms across APAC, with deep understanding of regional nuances
• Drive adoption at scale, tailoring approaches to different markets, lines of business and user populations
• Monitor and optimize the end-user technology experience, addressing regional-specific challenges and opportunities
• Champion change management and communication strategies that resonate with diverse APAC audiences
• Build AI literacy across stakeholder groups by communicating benefits, limitations, and responsible-use expectations to drive confident adoption

Leadership & Collaboration

• Collaborate across functions including Technology, HR, Risk, Compliance, and Business units to deliver integrated workplace solutions
• Foster a culture of innovation, delivery excellence, and customer-centricity within regional teams and partner organizations

Qualifications & experience

• Proven track record in employee platforms leadership roles within financial services or related industries, with specific experience in APAC markets
• Demonstrated success delivering large-scale, complex technology programs in high-risk or highly regulated markets
• Strong technical knowledge including understanding of information barriers, tenant management, security protocols, and enterprise workplace platforms
• Experience managing executive-level stakeholder relationships and influencing senior technical and business leaders
• Deep understanding of APAC market dynamics, regulatory environments, security constraints, and regional nuances
• Demonstrated ability to translate complex technical concepts for diverse audiences and influence engineering teams effectively
• Experience driving measurable improvements in employee experience and technology adoption metrics
• AI literacy with the ability to evaluate and apply Generative AI and automation to workplace use cases, including an understanding of limitations, controls, and responsible adoption in regulated environments
• Demonstrated intellectual curiosity and continuous learning—seeks diverse perspectives, asks incisive questions, and adapts approach based on new information and outcomes

Key Competencies

• Strategic vision and execution
• Regulatory and risk management acumen
• Leadership and talent development
• Stakeholder management and communication
• Innovation and change management
• Curiosity and continuous learning mindset
• AI literacy and responsible adoption (ability to assess value, risk, and controls for AI-enabled employee experiences)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.