Technology Support-Associate

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Proven experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud. Unix, Oracle, Geneos, Shell Scripting, Control - M, Autosys, Application support, and ITIL processes
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience automating operational tasks with one or more of the following languages: Python, Unix Shell scripting , Java. Understanding of SRE concepts would be required.
• Experience on scripting including PowerShell/Shell/Perl and/or Python. Experience in supporting cloud based application in AWS
• Experience in the support of real time transaction processing applications

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Knowledge of Information Technology Infrastructure Library (ITIL) production support best practices. SRE Hands-on experience would be an added advantage. Experience in Oracle, and SQL server databases is a plus
• Experience working in the financial industry and with core cash management systems is a plus. Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace is a plus.
• Understanding of Financial and Banking applications or related business experience is a plus. Understanding of Java concurrency, concurrency patterns, Enterprise design patterns, industry best practices, domain driven design, MicroServices patterns and architecture, is a plus. Experience in building Geneos script and monitoring is preferred.