Sr. Support Analyst, Corporate IT Support, Information Technology

Position Description

As a Sr. Support Analyst you’ll be responsible for production support for Corporate Applications, working actively with other team members within the Corporate IT support group.

The role will be based on HK/AU and will report to the Sr. Support Manager, Corporate IT.

Key Areas of Responsibilities

• Provide support across Corporate IT departments.
• Understanding of issue’s criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical.
• Acting on production incidents, managing service requests and collaborating with other IT teams for resolutions.
• Diagnose and resolve day-to-day system and application issues.
• Prepare and perform change releases as part of Change Management.
• Develop some basic scripts (SQL or Linux) to monitor the systems health.
• Manage weekend events like software releases, BCP testing rehearsals etc.
• Provide on-call support after office hours.
• Provide weekend support from office or from home over VPN.
• Build, Test and Deployment Automation of existing Manual deployment, and integration of components of HR functionality, Finance, Treasury and Compliance.

Requirements

• Bachelor's degree or above in Computer Science, Software Engineering or IT related area.
• 6 - 10 years of experience in application support.
• Scripting knowledge i.e. Shell or Unix Scripting.
• Hands-on experience in supporting and managing various applications using Solace, MQ, Java based applications.
• Hands-on experience of Unix/Linux OS, Relational Databases, SQL.
• Experience in production support like Issue communication / incident management / change management.
• Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long term solutions.
• Capable of meeting tight deadlines and working under pressure/multi-tasking.
• Strong sense of personal responsibility and discipline.
• Good team player. Capable of working in a fast paced and dynamic environment.
• Strong desire to learn new technologies and adopt and propose best practices.
• Flexible enough in working in shift whenever needed.
• Knowledge and experience of compliance domain, Client onboarding, Trade surveillance and monitoring.
• Knowledge and experience of Finance and Treasury systems like Oracle EPM, BI, sSAP FICO interfaces.
• Knowledge of ITIL processes.
• Experience as DevOps (CI/CD/CT) / Support Engineer will be added advantage.
• Exposure to GitHub, Jenkins, Docker & Kubernetes.
• Exposure of testing automation (Selenium etc.).
• Exposure to software engineering tools/applications (like Confluence, Jira, Jenkins, Git).
• Excellent command in both written and spoken English.
• Strong command in both written and spoken Mandarin will be an advantage.

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