Application Support Engineer

THE OPPORTUNITY

Job Title

Application Support Engineer

Duration

11/04/2016 with possible extension.

Location

Highlands Ranch, CO

Timings

Night Shift

Description

The Production Support group prides itself in keeping the applications and systems of organization up and running to cater to the 24*7 needs of the business.

As part of the team –

• Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.
• We seek an experienced IT professional to join us as an application support engineer working in the Open Systems Operations group. Candidate must have 4+ years of software development and application support experience, configuring, and troubleshooting software applications, systems, databases and associated devices. In addition to delivering technically, the candidate should be self-motivated, and have excellent interpersonal communication skills

Must Have

• ***This is a night shift position***
• Must have 4 years of System Analyst experience with 2+ years of .NET, SQL, C#, SQL Server 2005/2008, Windows 2003/2008 and IIS 7/8, and application support experience.
• Also, 2+ years of Powershell, VB, and monitoring tools experience

Qualifications - External

• 4+ years’ experience in Software Development.
• Experience working in 24*7 environments will be a key to this role.
• At least 2 years’ experience programming in Visual Studio .Net, C#.Net, & SQL
• Experience working with SQL Server 2005/2008 Database, Reporting Services and Analysis Services
• Thorough knowledge of Windows 2003/2008 & IIS 7/8.
• Experience in scripting against windows i.e. PowerShell, VB
• Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects
• Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
• Build tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups