Resident Network Engineer – Advanced Network Support – freelance – onsite – Sunnyvale, California, USA

We are committed to building an inclusive workplace and encourage applications from all qualified candidates.

Comgent is seeking a Resident Network Engineer to provide advanced technical support for production networks. You will work directly with customer teams, developing detailed knowledge of their deployments and use cases.

The primary focus is break/fix support

diagnosing complex faults, restoring services and helping prevent the same problems from returning.

Assignment

• Location: Sunnyvale, California, USA
• Engagement: freelance / contract
• Work arrangement: hybrid
• Schedule: 40 hours per week

Responsibilities

• Take ownership of customer incidents, isolate configuration, network, hardware or software faults and work systematically towards service restoration.
• Coordinate with technical support and engineering teams, keeping relevant stakeholders informed of sensitive issues and technical escalations.
• Reproduce customer environments and faults in the laboratory where needed, helping engineering teams assess fixes, patches and workarounds.
• Support high-profile escalations through written updates, technical calls and meetings, explaining evidence and next steps clearly.
• Maintain expertise in the deployed products and technologies, identify training needs as the network evolves, and share reliability and serviceability feedback with engineering teams.
• Contribute technical documentation, knowledge articles and practical lessons that improve support quality and customer understanding.

Requirements

• Relevant experience: 4+ years of network engineering experience.
• Junos CLI; BGP, OSPF, IS-IS, MPLS, VPLS, L2VPN, EVPN/VXLAN and QoS.
• Technology environment: MX, EX, QFX, PTX.
• Large-scale, hands-on experience with the listed Juniper platforms and core routing technologies is required.

Desirable skills

• Python scripting; strong communication, interpersonal and presentation skills

Competencies

Excellent engineering troubleshooting skills are essential. Strong communication, interpersonal and presentation skills will help you work effectively with customer teams and handle demanding incidents.