Information Security II (Firewall)

Job Description

This position provides Level 2 technical support within the Security Operations Center, serving as an escalation point for junior analysts and sharing technical knowledge across the team. The role monitors, investigates, troubleshoots, and supports security incidents and technologies, including next-generation firewalls, IDS/IPS, endpoint security, identity services, and SIEM platforms. Responsibilities include the administration and troubleshooting of Juniper SRX, Fortinet FortiGate, FortiManager, FortiSandbox and FortiAnalyzer, Cisco ASA, Check Point, Cisco Firepower/FTD, Cisco ISE, and Cisco Secure Endpoint (formerly AMP). The incumbent works with internal teams, clients, and vendors to resolve security issues, implement approved changes, and maintain effective security controls in accordance with established operational procedures.

Responsibilities

• Implementation, Management and troubleshooting on Juniper SRX Firewall, Fortinet Products like FortiGate Firewalls, Forti Manager, Sandbox and Forti Analyzer, Cisco ASA, Check Point, Firepower, FTD, Cisco ISE (Identity Service Engine), Cisco AMP (Advance Malware Protection).
• Work with clients and tools vendors to address all security related issues
• Proficiency in Juniper, FortiGate, Cisco ASA, FMC/FTD, experience is mandatory including projects implementation, migration on Cisco security suite including AMP, Umbrella, ISE and IronPort.
• Coordinate security investigations based on internal processes and procedures
• Provides central contact point for implementation, architecture and problem management for managed security applications (Firewall, IDS, Encryption, SIEM, EIQ, Web filtering)
• Coordinate security investigations based on internal processes and procedures
• Assist customers or facilitate the implementation of protective and mitigating security controls as required
• Participate in an on-call rotation to provide emergency support.
• Provide oversight and guidance to junior team members as it relates to the Security realm
• Document and create process improvements as needed when gaps are/have been identified.

Skills & Qualifications

3-5 Years of relevant experience in the following skills.

• Experience in managing Customer Service and client expectations
• Ability to complete swift problem resolution, including troubleshooting
• Analytical approach for solving tasks as well as Ability to repeat procedures
• Familiarity with existing knowledge base to scan for possible solutions to problems
• Demonstrated high level of Technical Support experience and knowledge required for all services provided by the Security Operations Center
• Excellent and demonstrated knowledge of IT processes and procedures, specifically Incident, Problem, Change and Service Level Management
• Knowledge of security tools like firewalls, IDS’s, Web content filtering and content filtering solution. E.g., Cisco, Checkpoint, FortiGate, Juniper SRX
• Knowledge of Cloud providers like Azure, AWS and GCP
• Knowledge of compliance standards such as NIST HIPAA, PCI, SOX, ISO etc.
• Detailed knowledge and extensive experience working and troubleshooting TCP/IP, MPLS, BGP, OSPF, EIGRP, IS-IS, VXLAN, QoS, I&AM, TACACS
• Knowledge of Microsoft Office Suite products
• Ability to multi-task with different types of problems
• Strong analytical skills balanced with effective communication and excellent customer service skills
• Ability to coordinate resources to resolve problems

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.