Technical Support Level 2

• Level 2 Technical Support @ San Antonio, TX

Duration: 9+ Months

General Description

-Hardware refresh tech -iphone/ios

Client-side support

PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.

• HW disposal and inventory management.
• Support projects and tasks as assigned.
• Manage and prioritize Incident and Request tickets.
• Support workload typically 80% end-user HW/SW, 20% infrastructure. .

Requirements/Must Have

• Excellent troubleshooting, problem solving & root cause analysis skills.
• Exceptional customer service.
• iphone/ios support

-Migration exp with Win 7 and other windows servers

-PC roll out, Applications installation

-Deployment and troubleshooting iphone/ios

-SCCM, Remedy

-Air watch(would be strong plus)

• In-depth knowledge and experience supporting desktop environments running Microsoft Windows XP/7, MS Office suite and Outlook.
• Working knowledge/experience with MFD printing devices; laser, impact and bar code printers, bar code scanners, Smartphones, PDA's and tablets.
• Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.
• Working knowledge of network protocols.

Experience on iphone/ios support