Routing Specialist - Decatur

The Routing Specialist efficiently schedules appointments for service technicians in accordance with direction provided by district management and professionally communicates/coordinates appointment information to each customer.

• Schedule recurring service treatment/inspection appointments for customers to be performed by service technicians.
• Use company tools/resources to route appointments in the most time efficient manner possible.
• Communicate with customers in a professional manner, make every effort to accommodate a customer’s needs, and include an expression of appreciation whenever appropriate.
• Work with employees and customers to resolve scheduling conflicts if they occur.
• Provide customers with general product/service information and perform general accounting functions on behalf of a customer such as taking payments, answering billing questions, etc.
• Communicate with various members of the district office staff in a professional and constructive manner.
• Maintain an up-to-date knowledge of policies, practices, procedures and terminologies of company.
• Other duties as assigned.

Saturday and evening work may be required at times.

• High School Diploma or equivalent
• Must have excellent customer service skills.
• Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.
• Must be able to work well both independently and as part of a team.

Along with a great place to work,

Cook’s employees enjoy

• Competitive Pay!
• Health, Dental, Vision, Life, Disability!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off – Vacation/Sick Time + Holidays!
• Mentorship & Advancement opportunities!
• Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.