Swedish-Speaking Content Safety & Support Agent – Athens, Greece

Join an international team in Athens that helps keep a leading social media platform safe for its users. You will review user-generated content and support users through chat, email and outbound calls. Depending on the project, you may also work on business integrity, product data operations, legal compliance, the Metaverse, or Generative AI Trust & Safety.

In the GenAI Trust & Safety area, you will help make AI systems safer and more reliable by reviewing how they handle sensitive or complex content. Some of this material can be challenging. You will have dedicated well-being resources, regular check-ins and clear escalation paths.

Key Responsibilities

• Moderate and review user-generated content, including posts, videos and ads, against platform policies
• Identify and act on violations of community standards, intellectual property rights and trademarks
• Support users via chat, email and outbound calls with account-related queries and payment issues
• Investigate and resolve reports of abuse, harassment and other policy violations, including on emerging platforms such as the Metaverse
• Review, classify and test how AI systems handle sensitive or complex content
• Work with wider teams to update policies and protocols as new content issues emerge

Requirements

• Native-level or C1 Swedish
• Strong English (B2 or C1, depending on the project)
• At least 1 year of professional experience in BPO, customer support, tech support or content safety
• Strong decision-making, critical thinking and problem-solving skills
• Strong written communication
• Good cultural awareness of the Swedish market
• Ability to multitask and adapt to changing workflows
• Typing speed of at least 30 WPM with 85% accuracy
• Resilience and objectivity when handling sensitive or challenging content
• Familiarity with social media platforms and digital trends
• A university degree in any field is preferred

What's on Offer

• Competitive monthly base salary
• Monthly productivity bonus based on target achievement
• Monthly food allowance based on on-site attendance
• Training completion bonus and a loyalty bonus during the contract
• Comprehensive well-being support, including 24/7 access to counsellors, well-being activities and dedicated facilities for sensitive content work
• Paths to cross-skilling, career growth and a Senior Agent role

Working Hours

• Monday to Friday, with occasional weekend shifts
• Rotating shifts between 10:00 and 02:00

Interested? Apply now and take the next step in your international career.