Technical Support Specialist

Cross Border Talents · Cairo, Egypt

About Cross Border Talents

1 open job

Hiring signal

Actively hiring

Still listed on the employer's own board · How we score

All reasons

In its favour

Still listed on the employer's own board

About the job

We are looking for a Technical Support Specialist to join a leading technology company and provide first-line IT and network support to its users and infrastructure.

Job Details

Location

Remote (Egypt)

Employment Type

Full-time

Interview

Online

Start Date

Immediate

Requirements

Bachelor's degree in Computer Science, IT, Network Engineering, or a related field

Up to 1 year of experience in technical support, network operations, or IT infrastructure (fresh graduates with strong fundamentals are welcome)

Solid networking fundamentals

TCP/IP, IPv4 addressing, subnetting, DNS, DHCP, VLANs, NAT, and VPN

Working knowledge of switches, routers, firewalls, wireless access points, and structured cabling

Hands-on troubleshooting of Windows and macOS devices, Microsoft 365, printers, peripherals, and connectivity issues

Familiarity with Windows Server, Active Directory, Microsoft Entra ID, user permissions, and MFA

Practical use of diagnostic tools

ping, tracert, nslookup, ipconfig/ifconfig, and PowerShell

Experience with ticketing and monitoring systems, incident prioritization, and escalation

Strong analytical and problem-solving skills with excellent attention to detail

Professional communication and customer-service skills

Nice to Have

CompTIA Network+, Cisco CCNA, or Microsoft Fundamentals certifications

Basic Linux administration, virtualization, storage, and backup knowledge