Lead Application Support - OFSAA| Thane

To lead the support, maintenance, and enhancement of OFSAA modules and infrastructure, ensuring high availability, performance, and compliance of financial analytics systems used across the organization.

Managerial Responsibilities

• Provide expert-level support for OFSAA modules including ALM, FTP, PFT, LRM, and Risk Analytics.
• Manage L1 and L2 support for OFSAA applications and interfaces, coordinating with OEMs for bug fixes.
• Act as liaison between technology and business teams for updates and changes.
• Oversee vendor management, service levels, and performance. Lead incident, change, and problem management.
• Mentor support teams, assign tasks, and conduct training.
• Coordinate with InfoSec for system hardening, penetration testing, and patching.

Functional Responsibilities

• Monitor system performance and ensure optimal functioning of OFSAA environments.
• Ensure systems meet regulatory and compliance standards (e.g., Basel, IFRS, local regulations).
• Maintain technical documentation, SOPs, and audit trails.
• Participate in internal and external audits related to OFSAA system.
• Collaborate with business/Operations users and IT helpdesk to resolve day-to-day issues.
• Ensure adherence to ITIL standards for incident, change, and problem management.
• Maintain technical documentation including workflows, system processes, and compliance reports.
• Collaborate with InfoSec and audit teams to ensure regulatory compliance.
• Oversee regular system audits, patching, and disaster recovery testing.
• Support DR drill execution as along with surround systems.
• Support for enhancements and production support fixes.
• Support for VAPT mitigation and audit observations (internal, regulatory)

Qualification Needed

MCA/ MTECH/ BTECH

Min Exp

14 years

Max Exp

16 years

10+ years of experience in OFSAA application support and IT operations.

Should be having good knowledge in managing OFSAA Support for 3-5 years.

Experience in managing Production and UAT environments.

Certifications (Preferred)

Oracle OFSAA, ITIL, PMP