IT Supervisor

Job Summary

• The purpose of the role is to ensure the smooth day-to-day ICT operations, while developing the information systems by the subsidiary developmental projects and in line with the Group IT and security policies.
• The jobholder will be responsible for ensuring that the hardware and software used by our company is compatible, secure, and scalable. He/she will also be responsible for managing our internal network and providing IT support for our staff.

Responsibilities

Department and team Management

• Manage and supervise the IT department.
• Establish, measure, and define IT goals and maintain an IT development roadmap.
• Take charge of defining and monitoring the departmental budget as well as the Company IT budget.
• Analyze resource utilization and develop strategies to optimize performance.

Security, safety, and compliance

• Create, implement, maintain network security, disaster recovery, and IT infrastructure policies. Test the organization's data backups and disaster recovery procedures on a regular basis.
• Manage and maintain, on a continuous basis, the company's hardware, software, equipment, and network components, including timely software renewals and updates.
• Establish a security policy to protect company information and resources.
• Ensure compliance with all regulatory requirements and industry standards.

Support

• Provide Level 1 technical support and assistance to end-users who interact with the ERP systems SAP, Navision, Syspro, Synertrade, TALO, SAGE, Fleetwave, Pamoja Apps, Acacia System), addressing their questions, issues, and training needs.
• Carry out periodic meetings with the business users to ensure customer satisfaction.
• Direct the activities of the help desk to ensure the IT needs of users are met.
• Ensure provision of IT shared services as per agreed SLAs with various group companies.
• Provide support for the various ERPs and ensure availability of the same.
• Collaborate and implement projects and updates as guided by head office.

Vendor Management

• Collaborate with vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.
• Manage outsourced resources by ensuring that work is delivered as per contract SLA.

Training and User Education

• Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system

Other responsibilities

• Plan and oversee with the support of the Finance department computer system installations and maintenance, manages vendor relationships, negotiates contracts, and ensures SLA compliance.
• Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
• Manage development projects to integrate new technologies into existing systems
• Any other responsibilities as may be assigned from time to time

Requirements

Knowledge and Experience

• Bachelor’s degree in IT, computer science, or a related field
• Professional certifications preferred -,CISM,CISA, CCNA,CCNP
• Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
• Five (5) years of relevant work experience
• Strong troubleshooting and problem-solving skills
• Knowledge of industry-standard computer hardware and software systems
• Experience with network administration (Cisco certification a plus)
• Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
• Familiarity with our software platforms including Microsoft 365