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Specialist, IT Service Delivery

Delivery Hero
Location
Vientiane, Vientiane Prefecture, Lao Peoples Democratic Republic
Workplace
—
Employment
Full Time
Salary
—
Apply on the employer’s site

Posted 1mo ago

  • Start with customer, end with customer
  • Resolve onsite and remote IT issues.
  • Identify and assess user problems.
  • Troubleshoot software and hardware issues.
  • Setup staff accounts and platform installations.
  • Meet performance KPIs, SLAs, and CSAT targets.
  • Business travel may be required within local markets.
  • Own it End-to-End in technical capabilities
  • Configure and install hardware, software, and door access & CCTV systems.
  • Perform basic network troubleshooting.
  • Manage scheduled maintenance and upgrades.
  • Support Audio and Visual needs for meetings and events.
  • Scale IT through governance
  • Track and manage IT assets throughout their lifecycle.
  • Log and process technical support tickets.
  • Assist in addressing security incidents.
  • Enforce and advise on IT policies and compliance.
  • Vendor Management & Procurement:
  • Manage technical procurement following internal policies.
  • Monitor vendor delivery against contracts and orders.
  • Continuous Improvement
  • Improve processes and implement changes for the organization.
  • Maintain technical guides and knowledge-base articles.
  • Minimum of 3 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
  • Collaborative problem-solver for complex technical issues.
  • ITIL, CompTIA A+ or relevant professional certifications are highly desirable
  • Ability to work independently and own problems end-to-end
  • Strong customer service orientation.
  • Excellent communication skills.
  • At least deep knowledge in one or more of the following areas:
  • Jira & Confluence
  • AD, Slack, and Google Workspace admin
  • Zoom admin and event support
  • Windows and MacOS automated installation
  • IT networking knowledge
  • Periodic fun & engaging company events & team activities
  • Opportunity to be a value-adding contributor to this fast-growing global company
  • Challenging and fulfilling steep learning curve
  • Health & Personal Accident Insurance
  • Employee Discount Codes
  • Phone Allowance
  • Wellness Program (fitness/badminton/football)

Skills

  • Windows
  • macOS
  • Jira
  • Confluence
  • Slack
  • Google Workspace

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