Technical Support Engineer 2

Process Automation - AI Servers Technical Support

Join the fastest growing part of Dell’s Infrastructure Services organization and help shape the future of AI Server Technical Support. You will play a key role in building intelligent automations and agentic AI workflows that scale and streamline how we deliver support to our global AI Solutions customers.

Join us to do the best work of your career and make a profound social impact as a Process Automation/AI Servers Technical Support on our AI Support Services team in Round Rock, Texas.

What you'll achieve

As a Process Automation/AI Servers Technical Support, you will be part of a team dedicated to delivering best-in-class support to the rapidly growing base of AI Server customers across the globe. You will design, build, and deploy process automation and agentic solutions that eliminate manual work and accelerate service delivery. You will work cross-functionally with Service Delivery, Repair Operations, and Engineering with the goal of automating resolution processes.

You will

• Design, develop, and maintain automated workflows using low-code, no-code, and scripted solutions to improve efficiency
• Build and deploy agentic AI solutions and autonomous workflows that interact with business systems
• Integrate automation technologies with enterprise platforms such as Salesforce, SharePoint, and internal applications
• Partner with stakeholders to identify automation opportunities and optimize business processes
• Test, monitor, document, and continuously enhance automation solutions while staying current on emerging AI and automation technologies

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field; Master's degree in Cybersecurity
• Strong analytical, problem-solving, and independent learning skills
• Proficiency in programming (Python, JavaScript, or TypeScript) and version control (Git/GitHub)
• Experience with automation platforms, APIs, REST services, and system integrations
• Familiarity with AI technologies, including agentic frameworks, prompt engineering, and commercial LLMs

Desirable Requirements

• Experience with business analysis, data visualization, and database querying using Excel, Power BI, Tableau, and SQL
• Knowledge of process improvement methodologies and tools, including Lean/Six Sigma, Value Stream Mapping, BPMN, and operational transformation initiatives