People, Wellbeing & Future-State Workforce Lead

Location

Sheffield, Hybrid

Role Type

6 Month FTC

Business Area

Onboarding & KYC Technology

Reporting To

Head of Onboarding & KYC Technology / Transformation Director

Joining - Immediate/ASAP

Role Purpose

Delta Capita is seeking an experienced People, Wellbeing & Future-State Workforce Lead to support a large-scale transformation within the Onboarding & KYC Technology function. The role will be responsible for developing workforce strategy, organizational design, capability planning, change management and colleague engagement, ensuring the organization has the skills, capacity and operating model required to support future business and technology objectives.

The successful candidate will work across Technology, Operations, HR, Risk, Compliance and Transformation teams to drive workforce planning, support technology-led change, enhance employee experience and build a sustainable future-state workforce.

Key Responsibilities

Workforce Strategy & Organization Design

• Develop future-state workforce and operating model strategies.
• Assess workforce impacts of automation, AI and technology transformation.
• Define organizational structures, role profiles and transition plans.
• Identify critical skills, capability gaps and succession requirements.
• Build workforce scenarios covering capacity, hiring, retention, reskilling and redeployment.

Workforce Planning & Analytics

• Lead workforce planning across permanent employees, contractors and strategic partners.
• Develop workforce dashboards covering capacity, demand, attrition, skills and productivity.
• Use data-driven insights to identify workforce risks and recommend solutions.
• Partner with HR, Finance and business leaders to align workforce plans with strategic objectives.

Change Management & Employee Engagement

• Lead the people and change agenda across transformation programmes.
• Conduct impact assessments and create change adoption plans.
• Design communication and engagement strategies.
• Support leaders in driving successful behavioural and organisational change.
• Establish employee feedback mechanisms and action plans.

Capability Development & Future Skills

• Define future capability frameworks across Technology and KYC functions.
• Develop reskilling and upskilling strategies.
• Drive learning initiatives focused on Digital Onboarding, KYC, Data, Automation, AI and Change Leadership.
• Support career pathways, internal mobility and succession planning.

Wellbeing & Culture

• Develop wellbeing initiatives within a fast-paced transformation environment.
• Monitor colleague wellbeing, engagement and organisational effectiveness.
• Support an inclusive, collaborative and high-performing culture.
• Partner with leadership teams to improve employee experience and sustainable performance.

Governance & Risk

• Ensure workforce considerations are embedded within transformation governance.
• Identify and manage workforce-related risks impacting delivery, resilience and compliance.
• Support audit, regulatory and operational resilience requirements.

Required Experience

• Extensive experience in Workforce Planning, Workforce Strategy, Organisation Design or People Transformation.
• Strong background supporting Technology or Digital Transformation programmes.
• Experience leading Change Management and Employee Engagement initiatives.
• Proven track record in capability planning, future skills and organisational effectiveness.
• Strong stakeholder management experience with senior business leaders.
• Ability to use workforce data and analytics to support decision-making.

Preferred Experience

• Banking, Financial Services or FinTech background.
• Experience within KYC, Client Onboarding, Financial Crime or Compliance functions.
• Exposure to Agile, Product or Technology operating models.
• Experience supporting Automation, AI or Digital Workforce Transformation programmes.
• Relevant qualifications in HR, Organisation Design, Change Management or Business Transformation.

How We Work

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a 6-month FTC role located in Sheffield. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.

Expectations regarding hybrid working

As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.

Who We Are

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are

• Managed Services
• Consulting & Solutions
• Technology

To know more about

Delta Capita and our culture click here

Working at DC - Delta Capita.