Salesforce & MuleSoft Technical Delivery Manager

Salesforce & MuleSoft Technical Delivery Manager

Department

IT

Employment Type

Full Time

Location

UK

Reporting To

Ed Haynes

Compensation

£75,000 - £85,000 / year

Description

DeterTech's purpose is giving greater peace of mind to people and communities, every day – and that depends on Salesforce and integration changes landing smoothly and reliably. This role owns the technical delivery plan for the Salesforce & MuleSoft team and coordinates the team to execute it, turning priorities into realistic plans, and plans into delivered work.

Working closely with the Salesforce & MuleSoft Manager and the Salesforce Technical Lead, you'll bring the structure, coordination and technical credibility needed to keep a growing team delivering predictably and safely. You will act as the direct counterpart to the ARC Technical Delivery Manager, orchestrating cross-system releases, API dependencies, and environment synchronisation between our in-house Alarm Receiving Centre (ARC/DTCommand) software ecosystem and our core business systems (Salesforce Sales Cloud, Marketing Cloud Next, Service Cloud, Field Service, MuleSoft, Finance and Manufacturing systems).

This is a remote role, although we value regular face-to-face collaboration. We would ideally like someone who can attend our Telford office around once a week if based locally, or a couple of office visits per month for those based further afield.

Key Responsibilities

1. Delivery planning and coordination

• Create and maintain realistic technical delivery plans, dependencies and milestones across Salesforce and integration workstreams.
• Coordinate resource and workload across technical specialists, including administrators, analysts and integration specialists.
• Facilitate delivery ceremonies (planning, stand-ups, reviews, sprint retrospectives, and backlog refinement) appropriate to the team's ways of working.
• Implement lean, modern Agile execution frameworks (e.g., Jira, Azure DevOps, Linear), driving sprint cadence, backlog hygiene, estimation accuracy, and predictable sprint delivery.
• Work closely with the Salesforce Lead and Solution Analyst to ensure user stories have clear acceptance criteria and are properly prepared before entering active sprints.
• Risk and dependency management
• Own RAID (risks, assumptions, issues, dependencies) and responsibility matrices (RACI) tracking for Salesforce/MuleSoft delivery.
• Proactively identify and resolve blockers, escalating early and clearly where needed.
• Work hand-in-hand with the ARC Technical Delivery Manager to manage shared release dependencies, keeping ARC platform updates, mobile app releases, MuleSoft APIs, and Salesforce changes aligned.
• Report delivery status clearly and honestly to the Salesforce & MuleSoft Manager and wider stakeholders.
• Keep capacity and delivery plans aligned by working closely with the Salesforce & MuleSoft Manager.
• Provide clear, open progress updates to commercial and operational teams, including Sales, Customer Success, Field Operations, and Finance.
• Technical oversight of delivery
• Maintain enough technical understanding of Salesforce development/release lifecycles and integration delivery to challenge estimates and facilitate technical decisions, rather than purely project-managing.
• Work with the Salesforce Technical Lead and Integration Lead to sequence work sensibly across the team.
• Support sound release management and deployment governance.
• Oversee deployment pipelines, environment branching, and sandboxes using modern Salesforce release tools (such as Copado / Copado AI) to ensure releases are smooth, traceable, and repeatable.
• Partner closely with the QA / Test Analyst to establish structured testing checkpoints (unit, regression, integration, and user acceptance) to catch defects early and protect live business systems.
• Ensure every release follows company change control, data protection (GDPR), and information security standards.
• Practical delivery improvements
• Regularly review how the team delivers, finding practical ways to remove bottlenecks, cut down deployment delays, and reduce bugs after release.
• Lead post-release reviews after deployment issues to identify root causes and stop the same problems happening again.
• Encourage a collaborative, supportive team environment where technical quality is valued and delivery expectations are realistic.
• Stakeholder communication
• Report delivery status clearly and honestly to the Salesforce & MuleSoft Manager and wider stakeholders.
• Keep capacity and delivery plans aligned by working closely with the Salesforce & MuleSoft Manager.

Skills, Knowledge & Expertise

• Proven technical delivery management experience, ideally across Salesforce or integration programmes.
• Able to create and maintain realistic technical delivery plans, dependencies and milestones.
• Strong understanding of Salesforce development/release lifecycles and integration delivery.
• Experience coordinating resource and workload across technical specialists.
• Risk, dependency, blocker and RAID/RACI management experience.
• Sufficiently technical to challenge estimates, understand dependencies and facilitate technical decisions rather than purely project-manage.
• Experience coordinating delivery across projects that connect Salesforce (Sales, Service, or Field Service) through middleware (MuleSoft) to back-office systems.
• Practical understanding of modern release tools, version control (Git), and deployment pipelines (such as Copado, Copado AI, or Azure DevOps).
• Hands-on experience running Agile/Scrum meetings and managing team backlogs.

Desirable

• Experience with MuleSoft or a similar integration platform's delivery lifecycle.
• Agile/Scrum delivery experience or recognised project/delivery credentials (e.g. Scrum Master CSM/PSM, AgilePM).
• Experience guiding testing scope and collaborating closely with a QA / Test Analyst within a delivery lifecycle.
• Experience working in technology, security, field operations, or IoT environments.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.